Enrich your customers'



Notre produit

Our solution

MyConciergeHotel aims to revolutionize concierge services in order to upgrade every hotel guests’ stay.
We offer a personalized concierge platform for every hotel (or hotel group) to plug on its own website so that every provider can sell its services directly to hotel clients online.

MyConciergeHotel automates and simplifies the service reservation process and guarantees security in your payments thanks to our trusted service provider.

Thanks to our API, MyConciergeHotel plugs itself directly into hotel or hotel CRM players to enrich their offer. 

How does it
work ?

Step 1

The hotel selects the services it wishes to highlight on its platform and offer its customers.

Step 2

Offers are created externally by local providers; selected from a catalog of existing offers or created by the hotel.

Step 3

After validation, each visitor can book and pay in advance or during their stay among the services offered in the E-concierge.

Step 4

Billing and payment are automated and secure. Each transaction is returned to the provider and a commission is assigned to the hotel.

Our “A la carte”

Discover the endless list of à la carte services provided to you by MyConciergeHotel.

A Plug & Play tool for automated management

MyConciergeHotel can be integrated directly into the hotel’s existing website, the group’s platform or your loyalty program.

By first involving the partners for the referencing of their services, the MyConciergeHotel tool becomes collaborative and thus allows rapid deployment in different countries and continents.

As payment and billing flows are automated and secure through our partner Stripe, no manipulation of the hotel is necessary.

Who are we?

MyConciergeHotel was born with the merge of 3 companies:

RIGA: Distribution company led by Alexis Faure with more than 15 years of experience in the sale of digital services.

Michel Besnier company : Serial entrepreneur with: Elektron, IPECOM, companies achieving several million annual turnover for more than 10 years.

AF Group: Entrepreneur with 15 years of marketplace experience of BtoC service providers (118,218, LivingSocial, ReserverChic, Clickbutler).

Digitaline Tech: 15 years of experience in digital project management and the hotel industry (IBM, Expedia, Le Coq Sportif, Les Collectionneurs).